this post was submitted on 19 Jul 2025
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I understand that they can’t let you play indefinitely before returning a game, but I find 2 hours very little to see if you like a game, especially for complex games.
Other games, like Rimworld or Cities: Skylines need some hours in before they make it obvious that they’re horrendously optimized or have otherwise questionable decisions (like imperfect pathfinding) that will annoy you.
My understanding of the refund system is that the 2hr/2 week rule is just for automatic no questions asked refunds. I think if the game turns out to be broken in some way you can still get it, you might just have to submit again.
That said, agree for just seeing if you like the game. The 2hr limit is kind of stressful. For any game with a slow start my willingness to give it a chance is pretty low.
Some indie games only have a few hours of content. They don't want to get in a position where people can basically play complete indie games without the developers being paid for it.
As I see these conditions are more geared towards letting players see how well their machine runs the game than letting them decide if they like the game or not.
Two hours should be enough to do some troubleshooting or deciding that it's not worth the hassle.
Then, of course you can also beat Sekiro and ask for refunds
2 hours isn't enough to get past character creation, cutscenes, and the carefully controlled and optimized tutorial area, to get to see actual game performance (at least in most games)
Back in the day we could just buy the game on Friday, play it with your friends over the weekend and then return it to the store on Monday.