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It seems that most McDonald’s are removing EVERYTHING from their lobbies. No more free refills on drinks, no ketchup or salt, even napkins are behind the counter now. Makes for a considerably more annoying visit, especially as they’re woefully understaffed, so you have to wait for someone to be bothered to get a couple napkins and ketchup while your kid screams at you.
i believe this is simplification for automation. dont need humans if you dont need resources in the lobby.
Some fast food places near me have started using automated ordering at the window ie a chatbot
Also order-yourself screens in the inside ordering zones
Which I guess is cool or whatever but some of us don't mind human interaction and are fine paying .50 extra for a taco if that keeps someone employed until we can figure out how to move to a more automated world without fucking over those at the bottom