this post was submitted on 07 Jul 2023
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Wow, I would definitely have given up after the first denial. It's good to know that if you escalate things enough, you can break through their wall of lies.
It doesn't always go this way. I escalated all the way to the ombudsman, who straight up did not care that the airline and the insurance companies lied, in writing. Apparently the insured traveler is responsible for losses, not the airline, the booking agent, or the insurance company.