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this post was submitted on 07 Jul 2023
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The solution here would be to mandate full symmetry: if you require muliple steps and confirmations to UNsubscribe or cancel, you must have the exact same steps to subscribe too. I think it would fix this problem very quickly
I think one of the worst examples of this assymetry is Microsoft's Xbox Live subscription.
Using your console, you can easily turn it on and activate the subscription with your credit card. Using the very same console, it's literally impossible to cancel - you need to log into a PC.
Really? I swear I just disabled rebill from my console last week.
Perhaps they've finally updated it, but back when I owned an Xbox One that wasn't possible
You can manage all your subscriptions directly from the Xbox