this post was submitted on 30 Nov 2023
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[–] helenslunch@feddit.nl 28 points 11 months ago (3 children)

I wish they'd link to the actual study so we can see how they determine "reliability".

[–] 8bitguy@kbin.social 12 points 11 months ago* (last edited 11 months ago) (1 children)

They don't get very granular, but they give a fairly detailed overview of the methodology here:
https://www.consumerreports.org/cars/car-reliability-owner-satisfaction/who-makes-the-most-reliable-cars-a7824554938/

Edit: I used to subscribe, and as a result received their surveys occasionally. They seemed pretty well done, but people are people and probably aren't always objective in their reporting.

[–] helenslunch@feddit.nl 7 points 11 months ago (1 children)

Yeah I saw that but again it's very basic explanations...

We study 20 trouble areas, from nuisances—such as squeaky brakes and broken interior trim—to major bummers, such as potentially expensive out-of-warranty engine, transmission, EV battery, and EV charging problems. We use that information to give reliability ratings for every major mainstream model.

Where are they getting that information and how are they using it? This is important and their conclusion is incredibly counter-intuitive and refutes pretty much all other research I've seen.

Extraordinary claims require extraordinary evidence.

[–] 8bitguy@kbin.social 3 points 11 months ago* (last edited 11 months ago)

They send a survey to their subscribers.

The next paragraph states:

We weigh the severity of each type of problem to create a predicted reliability score for each vehicle, from 1 to 100. We use that information to give reliability ratings for every major mainstream vehicle. (The reliability rating is then combined with data collected from our track testing, as well as our owner satisfaction survey results and safety data, to calculate each test vehicle’s Overall Score.)

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