this post was submitted on 08 Dec 2023
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Interesting read. I know someone who's been a Salesforce consultant for several years. He was offered a job at Salesforce itself, but has chosen to hop around among different 3rd party firms instead. He makes an obscene hourly rate. Yet, every project he's worked on has had serious problems, and quite a few have flopped. I get the impression a lot of consultants are kind of winging it.
I don't know a lot about the Salesforce platform, but it seems like a lot of his clients want to customize the crap out of their implementation and not do things in the prescribed manner. I don't know if this is just stubbornness and stupidity on the clients' part, or lack of flexibility within the Salesforce software, or some of both.
I've been involved as a SME as my work transitions over to SF from our custom built Oracle solution. We've been at this for 4 years now and I feel like it's the lack of flexibility, but also just a lot of poor quality work from the 3 companies were used so far. All 3 companies were just using cheap labor from India that genuinely do not understand even the most basic concepts of our existing system/workflow. Overall SF has felt like a "do everything our way or suffer". And boy oh boy has there been suffering.
My friend the Sf consultant complains about that as well. Some of his best colleagues are from India, but they are far less numerous than the cheaper "code camp" guys from there.
I'm not very knowledgeable about Sf, but it is a little perplexing that companies want to buy it, then modify it to the point that it's not really Sf anymore. If it doesn't fit, use something else?