this post was submitted on 28 Feb 2024
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144
Klarna says its AI assistant does the work of 700 people after it laid off 700 people (www.fastcompany.com)
submitted 8 months ago by L4s@lemmy.world to c/technology@lemmy.world
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Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

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[โ€“] snek@lemmy.world 46 points 8 months ago (43 children)

with the virtual assistant earning customer satisfaction ratings at the same level as human agents.

Citation needed? We're going to take Klarna's word for it?

[โ€“] Noerttipertti@sopuli.xyz 7 points 8 months ago* (last edited 8 months ago)

To quote flamingo_pinyata: "Zero equals zero"

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