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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 4 months ago by Stopthatgirl7@lemmy.world to c/technology@lemmy.world

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McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[–] DrCake@lemmy.world 46 points 4 months ago (10 children)

Wasn’t this just voice recognition for orders? We’ve been doing this for years without it being called AI, but I guess now the marketing people are in charge

[–] exu@feditown.com 6 points 4 months ago (2 children)

New stuff gets called AI until it is useful, then we call it something else.

[–] lando55@lemmy.world 11 points 4 months ago (1 children)

You know what they call alternative medicine when it works? Medicine.

[–] LordArtoria@lemmy.world 2 points 4 months ago

Tim Minchin reference?

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