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Steam Is Run By Fewer Than 80 Staff, Lawsuit Docs Reveal
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That's how you maximize profit, isn't it?
Valve is profitable because of the reputation they've built up over many years as being an incredibly consumer friendly storefront. Avoiding corporate bloat, and focusing their attention on the core aspects of their business consumers care about has allowed them to thrive where many others failed. Valve created and maintained a fantastic product. So yes.
You're right but missing an important factor