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Half of companies planning to replace customer service with AI are reversing course
(www.techspot.com)
This is a most excellent place for technology news and articles.
how many bags of popcorn can we eat before the other half panic, pivot hard or go out of business?
that is to say they did it and its not working.
Thank fucking god
…and the other half insists on learning the hard way.
The other half is too deep in the shit and too proud to admit they are wrong
As someone who works in customer support, I support this. Fuck ai.
Theyll use it as an excuse to say they cant find workers now because of ai and need to oursouce to a cheaper country
Point and laugh, everyone.
the other half also replaced business analyst with AI
Lol absence of feces?