this post was submitted on 15 Oct 2024
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Access to my main email account (outlook) is currently blocked because someone decided to try a password from some earlier leak and locked it. It can only be unlocked with SMS MFA, which I can't use because I'm travelling abroad. There is no other way to do it. The other option they give you a form that only works if you don't have MFA set up (it says so on the faq). I even asked someone to fill the form from my home computer so the location data matches earlier accesses, but didn't work. You also can't contact support without logging in. If I had lost/changed that phone number for any reason, I would lose access forever. Luckily I will be back home soon.
I had a similar scary situation like that before where the phone number linked to the account wasn't mine anymore. Luckily I was able to get back because I was still logged in on another computer and it hadn't kicked me out yet, I was able to go to account settings and remove the phone number, then google let me log into the account again. Had I been kicked out of the account, I would've lost it for sure.