From Owl Rescue Centre
This sneaky little lady has been living inside a Shoprite store in Thokoza for the last few weeks. She was a difficult customer, had all her hiding spots well mapped out, just in case some owl rescuers came knocking. That's Jacob in the photo, he's their security gent who offered a great deal of help in rescuing her. We don't often tag company rescues anymore, but we know Shoprite South Africa loves owls
"Can you believe they don't even carry fresh shrew in this store???
I told you we should have stopped at Vole Foods instead..."
"Get me the complaints book!"
Some places have an actual book to register complaints?!
In my country, yes. And not presenting it when requested is motive for an immediate fine, upon calling police services. If unexistent, it escalates the infraction. Then there are the mandatory times to reply to the complaint, that if failed automatically escalates the situation. And the complaints book is supervised by a national authority that supervises food safety and fiscal evasion, in parallel with normal police services, plus the regular audits by our tax authority.
Is it perfect? No. But it does produce results.
That is amazing! Regulation works when it's actually enforced. I wish more was done to protect the consumer like that.