this post was submitted on 02 Jan 2025
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One issue I've heard is if a restaurant chooses not to use the service someone else can set up a page in their name without permission, and the platforms often won't do anything to prevent it. Then confused delivery drivers start to show up, and customers complain to the restaurant about the markups/high pricing even when the restaurant is not actually involved at all.
On top of all that, many people just use delivery apps to find local restaurants, so you lose a lot of visibility if you aren't listed, but for that one you can argue it's in fact paying for the service you get (i.e. marketing).