We are outsiders in this situation. We don't know where the failure is, it could be anyone in the chain. From the person who received the requests (who didn't send it forward) to the people in logistics who were meant to handle the shipping/packaging of it (or any other person in the chain who messed up). My point was people are pinning blame on Linus and he is partly responsible seeing as he is the "owner" of the company but its pretty obvious he really wasn't in the loop for much of this billet labs thing beside his decision not to reshoot the video.

I say the person who was the contact for Billet Labs was the likely broken link seeing as there were multiple messages and the logistics would probably have noticed the error of a part needing to be sent back being set to the auction for LTX.

I think people are acting like most companies are optimal business where there is little breakdown in these kind of things but from my own experience these kind of breakdowns can happen easily and sometimes very frequently. Many people sort of forget many of these youtube companies are small businesses that happen to expand on short notice. So many of them get stuck in the mindset of small businesses and that causes major problems down the line. A very similar example I see here is like Roosterteeth, who had a major falloff in recent years. They grew very rapidly and many of the problems revealed come back to their small business mindset not adapting with their expansion.