this post was submitted on 05 Feb 2025
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Pro tip: If you order Five Guys through DoorDash, UberEats, etc, you should know that Five Guys doesn't start cooking your fries until the driver gets there. Since these services usually give their drivers two or three stops at a time, and drivers know they will be delayed at Five Guys, drivers go out of their way to rearrange their pickups to get to Five Guys first. The Five Guys delay gives the other places a little extra time to complete their orders, so hopefully the driver will be able to get in and out with no additional delay.
It also means that your food will be waiting on the driver's cold passenger seat the longest possible time.
All that is just a matter of practicality. The drivers are trying to make the best of a bad situation. Some, though, take it a step further: it's not fair for the customers of other, better stores to suffer from Five Guys corporate policy. So they make sure the Five Guys order is not just picked up first, but also dropped off last.
I've never ordered Five Guys through a delivery app but I have NEVER had a good experience. Every meal has tasted like it was waiting on the driver's cold passenger seat the longest possible time.