482
EU fines Apple $568m for deterring third-party payment methods on App Store
(www.gamesindustry.biz)
this post was submitted on 24 Apr 2025
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Steam gets a pass because they actually offer buyer protection, refunds if it doesn’t work, refunds under certain requirements which can be waved under certain circumstances, removal of day one season passes, refunds for dlc that gets delayed too long for example.
If an actual competitor gave a shit about things that matter to actual players than they have a shot. Epic Game Store is a joke because no one wants a store that only focuses on what corporations want. GOG is good but just doesn’t market itself well, seriously outside of launching CDPR games I don’t see it at all.
Getting companies to offer their games on platforms that offer a higher margin is easy. Getting players over to a platform that offers less protections and features is not going to happen.
GOG's biggest problem is also their greatest asset: no DRM.
I was denied a refund for a broken game on Steam Deck just last winter. I had never played or even installed it, but I had purchased it and let it sit in my backlog too long before trying.
By comparison, I can’t recall a single time I’ve been denied a refund request from the iPhone App Store. They’ve also never sold me software that couldn’t run on the hardware they also sold me.
I understand how it’s my fault according to steam’s ToS, but it still doesn’t seem right to me.
When you ask for a refund under Steam's 2h/14d policy, it's Steam offering the refund. Past that, the request is passed on the developer
At least that's how I've heard it described, idk for sure
Yeah I wasn’t entirely familiar and it’s not anything I got upset over (again, my fault). It’s just weird because they know I never installed or played it until I asked for the refund, and by nature of software, 14 days doesn’t mean I could have broken or destroyed it or something.
The game was the Grandia HD Remasters. It didn’t even occur to me to scrutinize compatibility on Deck when I bought it because it’s just a 2D JRPG from the PS1 era that supposed had been modernized.
14 days, to the developer, means that you now know that you actually have the money and can plan with it. Months later, the money has either been spent, or earmarked for something in particular.
Your best hope at that point is that the developer has allocated some money for people like you but otherwise, nope. Accounting would break down your door if you granted the refund.
It is actually Valve allowing or denying refunds, not the developer. When GTAV Online stopped working on Deck, some people with hundreds of playtime successfully refunded the game, iirc someone even refunded their Deck.
They absolutely can do such things but then the money comes out of their pockets, possibly with the option to sue Rockstar for breach of contract and money back. I wouldn't even be surprised if Rockstar contacted Valve and said "don't worry we'll take the hit", having calculated what it costs to continue supporting the deck vs. taking that hit. Certainly not a company which has to worry about cashflow a lot.
Sony also refunded CP77, IIRC without getting CDPR involved, and Sony generally has a shoddy return policy. At that point, to the store, customer goodwill is more important and they'll figure out things on the backend.
OP didn't describe that kind of case, though, but "I bought a game without checking whether it's compatible with my hardware and didn't bother to launch it for six months". Steam isn't going to refund that out of their own pocket that's what the 14 days are for, so that they don't have to do it out of their own pocket.