3DPrinting

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3DPrinting is a place where makers of all skill levels and walks of life can learn about and discuss 3D printing and development of 3D printed parts and devices.

The r/functionalprint community is now located at: !functionalprint@kbin.social or !functionalprint@fedia.io

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Is anybody else still waiting for their Elegoo Neptune 4 Pro to ship? (kbin.social)

submitted 1 year ago* (last edited 1 year ago) by atocci@kbin.social to c/3dprinting@lemmy.world

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I made a post about this a couple weeks ago as well, but my order for the 4 Pro still hasn't shipped and I haven't seen any email updates from Elegoo either. I placed my order back on August 6th with shipping from the US warehouse for delivery in August. There's still a bit of time left in the month, but if it hasn't shipped yet, it doesn't seem very likely it will arrive by then.

I searched around and found a relevant comment by their support account on Reddit. They said they would send out an email on Thursday to let people know when to expect August orders to ship, but that email was never sent as far as I can tell. I suppose I'm glad it's not a problem with my order specifically and Elegoo is aware something is wrong, but I'm starting to get concerned about the lack of any updates all month. Anybody else here in the same boat waiting for it to ship?

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[–] pineapplelover@lemm.ee 2 points 1 year ago* (last edited 1 year ago)

AFAIK, Elegoo's discord has up to date announcements and there are support reps in there. I know I got my N4P not too long ago but I ordered a few months ago. You'll get yours eventually, don't worry too much about it.