Selfhosted
A place to share alternatives to popular online services that can be self-hosted without giving up privacy or locking you into a service you don't control.
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99% this is probably what's happened. Aussie by default blocks incoming traffic on the usual ports (25, 80, 443, etc.) but will happily remove the block if you give their support team a call and explain why you want the block removed.
There's also an option to remove it in their app these days as well I believe. Go to Service Tests -> Port Blocking and you can disable it from there.
Yep, the app is by far the easiest way to deal with it, and it's got a great amount of troubleshooting options too.
Ah that’s great. It wasn’t an option when I had to get it sorted but that was a few years ago. The self-service options in the app are excellent for basic config and troubleshooting.