[Solved] Playback Error: This client isn't compatible with the media and the server isn't sending a compatible media format. (sh.itjust.works)

submitted 1 year ago* (last edited 1 year ago) by LazerDickMcCheese@sh.itjust.works to c/jellyfin@lemmy.ml

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My phone and computer can both play the files fine, but using the official apps or webclient gives me an error. I'm assuming it's a transcoding error, but there shouldn't be one. The files (left untreated) work and even if they were transcoded, it should be fine. What am I missing here?

On a side note, how do I make files load 100% of the time?

Edit: I feel stupid, but I solved this. It turned out to be two separate issues. The unreliability was due to conflict in my Tailscale setup. Next, I reread the transcoding guide, and realized that I misread the HWA encoding and decoding charts when I was setting up my server; this was also a simple fix, just unchecking a single box.

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[-] nutbutter@discuss.tchncs.de 5 points 1 year ago

Web browsers and app require media to be transcoded in a format like AVC (H.264). Formats like HEVC does not play within browsers, as far as I know. You need to. turn on transcoding if you want to make files load 100% of the time.

[-] LazerDickMcCheese@sh.itjust.works 3 points 1 year ago

I set up transcoding according to the guide and enabled hardware acceleration, per user recommendation

[-] nutbutter@discuss.tchncs.de 1 points 1 year ago

This should not be happening, then. How have you set up Jellyfin? Is it in a docker container? If yes, how have you passed through your GPU? Have you tried turning off Hardware Acceleration? In which format is your media stored?

[-] LazerDickMcCheese@sh.itjust.works 1 points 1 year ago* (last edited 1 year ago)

No, it's a Windows install on the server and the client. Hardware-wise, the server is overkill. My libraries are in several codecs and formats, and everything seemed to work indiscriminately until recently but I didn't make any admin changes.