It’s more, you gotta let your partners know before you announce something major. The reason Sony had to pull it was because they only allow refunds after a certain point on defective games, and they can’t sell a game they know is defective. So the only way they could do blanket refunds is if the game is labeled defective, which means they can’t sell it. Giving Sony a bit of a heads up might’ve meant they could have changed their policy, which would have been better long run for consumers.