this post was submitted on 17 Sep 2023
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Care to expand on this ?
Of course.
Mostly pertaining to software related malfunctions, I've been on the helping end of so incredibly many "have you tried turning it on and off?" situations that I can't remember all of them. Aside from that, not knowing how antivirus works, not knowing how to search for fixes and solutions to common problems, not reading error descriptions or even how the basic device settings can/do impact performance, etc.
Many people I know don't know how to navigate their computer's or phone's OS and/or settings properly and don't understand basic descriptions of what functions and settings do, and they're around 25 yo. They can't troubleshoot hardware issues either, are unable to identify faulty components or peripherals correctly, and e.g. commonly confound RAM and HDD storage, be they related to phones, computers or other kinds of electronics.
Something stops working and it's immediately a) call the techy friend to get a free fix for zero effort, b) trade it in for another one/throw it away and buy a new one, or c) call an actual (or not so actual) expert. I mean often times it's not really that hard to solve the problems. It's always a faulty product, not the end user failing to identify proper use and how their electronics actually work.