this post was submitted on 29 Sep 2023
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I understand and agree with those things, but disagree that OP's situation fits that kind of model. No, in this case it was a slew of LW failures that I should think would drive most victims away, no matter the setting.
Consider:
Understanding and excusing part of that due to the volunteer nature of LW is one thing, but IMO this is a next-level clusterfluff.
Indeed, I understand that LW previously put a lot of effort in to attracting Rexxiters, to some degree at the expense of other instances, and maybe this is what it looks like when there isn't enough staff & process to handle the magnitude of userbase the instance runners desired. Maybe that's something to consider as well, when volunteers sign up for a project.
I do not think it is wise to consider more things until we have more perspectives on what happened. Is any of this time sensitive, and requires to be addressed today?
We can only construct our working conclusions based on the known information, which is what I'm doing.
Yes, and there *is* a time-sensitive nature to this stuff that needs to be quickly addressed, starting with the amount of repairs my mod and I will need to coordinate on in order for our sub not to look like a hot mess. Unfortunately, him being in a very different time zone means there's almost nothing I can do until tomorrow morning.
This would make little difference if the community had low presence and activity, but we now have almost 300 subscribers, are growing fairly quickly by Lemmy standards, and are in the presence of 'getting the word out.'
I understand your perspective and your seemingly benign intent, but frankly, you're not helping. Just like instance runners and their staff, we are ALSO volunteers, aiming to serve and support our userbase, as well as doing our part to help make the Fediverse a viable Reddit-alternative. We've been working hard on this project, and have every right to feel aggrieved for the stated reasons.
Feel free to have the last reply if you like, but again-- you're not helping here, and I don't plan on responding further. Good day.
Quite alright. I'm just trying to control the degree of finger-pointing until we have more information. However we may feel, there is only so much we can realistically accomplish with the resources at our disposal.
Well, ten days later and none of the images were restored, no LW staff ever responded further to either of us, and no new information came along to explain the clusterfluff.
Compare that to the speedy, excellent responses and service of my own instance staff, and there's just no way I could honestly recommend LW. Indeed, nothing has changed to indicate that any other user here might not randomly get temp-banned and their uploads wiped.
FYI-- your refrain of 'let's not jump to any rash conclusions' was in the end useless, and even detrimental, since patience availed us nothing, and we're still trying to clean up the mess over on our sub/community.
Detrimental? In what way?