Diablo

Lilith isn't a lesser evil. And yes, I'd side with the one power that actually wants to fight for Sanctuary instead of being just caught between the two bullies of the eternal conflict, which already brought humankind to almost extinction. But besides her motives, I just would've found it so much more exciting to have a new force like this in the game / lore, one that isn't just your stereotypical angel or demon.

Why we let Neyrelle go off like that? I don't know. One of the many stupid things in the story. I also don't know why Lorath told Inarius about the soul stone and even showed it to him. Or why we told Elias about his lacking immortality instead of just dealing the death blow for a last time. It's all not quite as bad as the bullshit from D3 but I am really not a fan of what they did with the story. With the MMO aspects they could've even introduced factions. Let people join Lilith (could've been an introduction of the Lilin in D4), or Inarius, and have their forces mangle it out in team based pvp zones, or helltide like open world events with lots of NPC enemies that maybe even take over ownership of the settlements. Both factions could've been used to also unlock specific classes, like some holy warrior class for the cathedral of light and something else for the followers of Lilith. But I guess we rather do stupid weird seasonal paid FOMO events.