340

Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)

submitted 1 year ago by throws_lemy@lemmy.nz to c/technology@lemmy.world

89 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[-] locuester@lemmy.zip 10 points 1 year ago

Exactly. As the article ends:

Not every customer service employee should worry about being replaced, but those who simply copy and paste responses are no longer safe, according to Shah.

“That job is gone,” he said. “100 per cent.”

this post was submitted on 07 Oct 2023

340 points (96.4% liked)

Technology

59094 readers

3098 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS