this post was submitted on 07 Oct 2023
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Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)
submitted 1 year ago by throws_lemy@lemmy.nz to c/technology@lemmy.world
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[–] guacupado@lemmy.world 2 points 1 year ago* (last edited 1 year ago)

Your description of AI limitations sounds a lot like the human limitations of the reps we deal with every day. Sure, if some outlier situations comes up then that has to go to a human but let's be honest - those calls are usually going to a manager anyway so I'm not seeing your argument. An escalation is an escalation. The article itself is even saying that's not a literal 100% replacement of humans.