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this post was submitted on 13 Oct 2023
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When I worked for ATT, I saw a customer with a legacy unlimited data account. This was after they brought back unlimited data after years of overcharging people for data "overages".
I absolutely could not convince this person to change to the new plan that was a third of the price.
They probably had true unlimited, not the 10gb then throttling "unlimited" that's offered now. AT&T has like 3 different levels of unlimited plan...
"Unlimited doesn't mean unlimited. Unlimited has limits. As a matter of fact, there are unlimited limits!" - Telecoms
To be fair, I would likely behave just like that customer out of pure fear of losing a plan I like and never being able to get it back because it's deprecated.