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Japanese hotel owners plan to sue Booking.com over payment failure
(www.japantimes.co.jp)
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this post was submitted on 15 Oct 2023
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Booked a place in Queenstown (New Zealand) on a long weekend via booking dot com. Tourist town, you know what it's going to be like on a long weekend, and I had trouble finding a place a week out, it was a short notice trip.
Same, "no need to confirm!"
Arrive 5pm..... nope, no room, fully booked due to the long weekend, nothing from booking dot com as far as the hotel is concerned.
Slog through booking dot com's horrible script driven online chat, 90 minutes later, "oh noes we can't find a place in Queenstown, here's your money back plus a 5 percent off your next booking voucher for your trouble".
6.30 pm in Queenstown on a long weekend.
After ringing through every accommodation provider I could find on Google I eventually found a place that had a four bed room for $450 for the night, vs the $150 I had originally planned.
And as a final irritation, the money that they naturally zapped out of my card in an instant at the time of booking took three weeks to be returned to my card.
Booking dot com, booking dot never again you fucks.