this post was submitted on 16 Oct 2023
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[–] Semi-Hemi-Demigod@kbin.social 112 points 1 year ago (2 children)

This means 90% of the year is spent on remote work, and the remaining 10% is dedicated to employee off-site events.

I think that's about right. Maybe a couple days per quarter for a department, and then a few days a year with the whole company together. Enough to get a good rapport with your coworkers, but not so much you hate traveling for work.

"If you trust people and treat them like adults, they'll behave like adults. Trust over surveillance," said Houston.

If you give people good metrics to hit, they'll hit them. If you don't have good metrics then you rely on seeing asses in seats to know if people are working.

[–] hiddengoat@kbin.social 42 points 1 year ago (4 children)

If you give people good metrics to hit, they'll hit them. If you don't have good metrics then you rely on seeing asses in seats to know if people are working.

By the same token, if you give them stupid-ass metrics you create your own turnover.

I worked for a call center that had metrics based on prior month performance. If you didn't match, you were out. Okay, fine, except this was retail. Oh, you didn't take as many calls in January as you did in December? You're out.

Welcome to corporate reality. It's all run by idiots.

[–] anachronist@midwest.social 11 points 1 year ago (1 children)

Actually this makes sense from a corporate asshole perspective: the need for call center employees is seasonal. So you hire call center employees before the holiday season, and then the system auto-fires all the excess employees for missing their quota after the end of the season.

[–] hiddengoat@kbin.social 21 points 1 year ago

The problem with that is it applies throughout the year. Those weren't the only unattainable metrics.

To give you an idea of what this place was like, I was shitcanned because I spent too much time in "UNAVAILABLE" status. For two whole days I was "UNAVAILABLE." It was on the last day of one month and the first day of the following month. When the next review came up I was auto-termed because I missed my "AVAILABLE" numbers two months in a row.

I was "UNAVAILABLE" because I had been promoted and was in training for two days. My trainer told me to be "UNAVAILABLE."

Apparently that wasn't a good enough reason for being "UNAVAILABLE." Rather than correcting it or even trying to stick up for me my manager gave me a "Sorry, nothing I can do."

Nordstrom, by the way. Garbage company. Do not work for them.

[–] ElBarto@sh.itjust.works 10 points 1 year ago

I work for a corporate retail store, I always tell new workers who start asking questions why we do things this way not that way that there's no point, there is no logic or thought put behind every decision this company makes.

[–] Semi-Hemi-Demigod@kbin.social 5 points 1 year ago

I bet they had a huge amount of turnover in March because they couldn't hit February's numbers in January

MBA's are a plague