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Dukaan lays off 90% of support staff after introducing AI chatbot for customer support (www.moneycontrol.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

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Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

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[–] Tatters@feddit.uk 3 points 1 year ago (1 children)

I phoned a customer helpline yesterday and it was answered immediately, by a soothing, male voice, which talked me through various options. The speech recognition of my responses was accurate, its side of the conversation was natural if a bit stilted, and it was able to answer all my questions. Scarily impressive.

[–] BorgDrone@lemmy.one 3 points 1 year ago (1 children)

This is great news. Working for a helpdesk is hell. The fewer people who have to do it the better.

The problem is not the loss of jobs, we should strive to eliminate as many jobs as possible. The problem is the link between labor and income.

[–] Tatters@feddit.uk 1 points 1 year ago

“ we should strive to eliminate as many jobs as possible.”

Which will make assimilation into the Collective all the easier. We know your kind.