If you've been in advertising for twenty years and don't know that running sales is a form of advertising, you must have been in middle management. My small company of fewer than twenty people:

• runs sales to drum up business from new and existing customers alike (which is also the entire point of advertising and we even talk about them internally as ads), and

• does not give a shit about customer feedback, we update on our own schedule according to what management believes is needed and this sometimes coincides with what customers ask for

I've worked for gigantic corporations as well as small shops, from cashier to systems administrator, on three continents, and not once have I seen a manager review customer feedback about anything but the call centre staff.

Lol, you've spent 20yrs in this industry and don't know what advertising is? Do you work as a receptionist for your company? And if you are an advertiser, you're terrible at it if you think that was them proposing they use the ADA to enforce any sort of judgement. All they said that is that it would cost more to defend than to follow the ADA. They were referring to them rather than invoking them like you have done. You are terrible at parsing nuance from a comment - I apologise for trying to speak to you as someone with an equal intelligence to mine, my mistake...