this post was submitted on 06 Dec 2023
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Thomas πŸ”­βœ¨ (@thomasfuchs@hachyderm.io) 23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome (hachyderm.io)
submitted 11 months ago by PoseidonsWake@lemmy.world to c/technology@lemmy.world
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23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email arbitrationoptout@23andme.com that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

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[–] nymwit@lemm.ee 12 points 11 months ago (2 children)

Did they lose anyone's genome? That's not what's been reported. They certainly lost customer information and this is definitely a super shitty move to trick you into waiving some rights, but I've seen no reporting that says they lost full DNA information.

[–] frogfruit@sh.itjust.works 12 points 11 months ago

They have disabled the download data button and refuse to provide customers with a copy of their own data. I have been trying to get a copy of my data for over a month and they just tell me they'll consider re-enabling the button in the future.

[–] ghostdoggtv@lemmy.world 6 points 11 months ago (1 children)

I would bet money (not much, relax) that they got their shit hacked and locked down by ransomware at least, if not also extracted for sale by the same black hat.

[–] Takumidesh@lemmy.world 9 points 11 months ago (2 children)

I was under the impression that it was compromised logins of users that were used to get into accounts, afaik they weren't actually hacked.

[–] ghostdoggtv@lemmy.world 2 points 11 months ago

Our two scenarios aren't necessarily mutually exclusive, but yours is much more plausible.

[–] Blackmist@feddit.uk 1 points 11 months ago (1 children)

That and they link all the genealogy data so the "hackers" got some info on a bunch of people they didn't hack.

Probably not as much info as you can scrape from Facebook about any one of them, but some.

[–] sizzler@lemmy.world 1 points 11 months ago

Facebook's intranet servers maybe