A Boring Dystopia

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‘I don’t know what else to do’: Carnival Cruise customer spent 2K on trip. Now that she’s passed away, they want a $1,300 cancellation fee (www.dailydot.com)

submitted 11 months ago by Late2TheParty@lemmy.world to c/aboringdystopia@lemmy.world

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Big ole business just itching to get more money from people's grief.. until they're called out in front of enough people online.

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[–] partial_accumen@lemmy.world 35 points 11 months ago

It says it would take 30 business days.

If Caitlin did want to try to get the original amount back, she’d have to email and send the death certificate to a specific email address, which may take up to 30 days to respond.

This kind of language usually means "Yes, we will refund you in full as you have notified us. However, this processes isn't fast and it has the requirement of us receiving the Death Certificate and validating it on our side before we issue a refund."

Did she specifically ask: "Okay, if I send in the request now to the email address you've given me, and I send the Death Certificate, does that mean I'll be receiving the full refund even if your process takes time and the ship sails without them?"