this post was submitted on 12 Dec 2023
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[–] ryannathans@aussie.zone 3 points 11 months ago* (last edited 11 months ago) (3 children)

The company disappeared though, they still let people refund?

[–] Patches@sh.itjust.works 7 points 11 months ago

Valve doesn't pay out until the end of the month typically the following month. So yes so long as they meet the policy of 2 hours, and under 2 weeks.

[–] dracs@programming.dev 5 points 11 months ago (1 children)

I saw someone say that Valve holds back a portion of the revenue to cover potential refunds. If that's true, I wonder if that's calculated dynamically as it sounds like this is a higher than normal refund rate.

[–] EssentialCoffee@midwest.social 1 points 11 months ago

With as fast as this happened, Valve likely didn't even cut the first check yet.

[–] Amanduh@kbin.social 4 points 11 months ago

In addition to what the other people replying to you said this isn't valves first rodeo and when a game is this much of a shitshow valve steps in and waives the normal refund policy (have to refund with < 2hrs and within 2 weeks of buying the game) valve has a reputation to uphold and honestly they do that really well imo