Note: Piracy is not an answer. I understand why, and do agree to a certain extent... But sometimes, the happiness gained by playing something from a legitimate source is far greater 🥹... coming from someone who could never ever afford to purchase games, nor could my parents... Hence I've always played bootleg, or pirated games.

TL;DR

What's wrong?

Their launcher has a terrible UI AND UX.
They make exclusive deals with studios to prevent other platforms from getting games. (Someone mentioned that Steam did the same thing in their infancy. Also, I have another question; why is it ok for Sony and Microsoft to make exclusive games for their consoles but not ok for these PC platforms to do so?)
They have been invested in by a Chinese company, Tencent. (Someone mentioned that it isn't that big of a deal, but idk.)
They are actively anti-linux for some reason.

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[–] MeanEYE@lemmy.world 49 points 10 months ago

In short, Epic is anti-consumer. They claim better support for developers, but in reality consumers are the one paying for that. Normally this wouldn't be a problem, but you the consumer have no choice in it. You are forced through exclusives and other limitations to use inferior service for the same price. Even free games they give are there to drag you into their ecosystem and abuse.

This is why Valve doesn't feel threatened, I assume, and is not likely to feel the pressure from Epic anytime soon. For that to happen, Epic would have to get on par with features and customer benefits equal or better than Steam and that's not happening anytime soon. Epic would rather throw hundreds of millions on exclusive deal with some developer and force you the consumer to buy the game on EGS than actually improve the service.