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Sony Fined $14 Million For Damaging Third-Party PlayStation Controllers
(www.thegamer.com)
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this post was submitted on 03 Jan 2024
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Sadly, yea, you're not wrong. But consumers do have some agency, albeit a limited amount.
We have a lot more then we give ourselves credit for..but the amount of times I see people bitch about a store then go right back is absurd. People just don't care and companies know that. They are immune to punishment. It's just a bribe they make to have the paperwork go away and maybe make some generic twitter post about it.