FESS Fesshole HOLE @fesshole
We had a cappuccino machine, I thought my wife kept cleaning the crispy dried milk off the steamer spout, she thought I was doing it. A year later, after coffee every morning, we found out the cat was licking it off when we were at work.
If you're not wiping it off immediately after usage, you don't deserve to have an espresso machine.
This thing is probably nasty af if they are treating it like that.