this post was submitted on 13 Feb 2024
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[–] draughtcyclist@lemmy.world 21 points 9 months ago (2 children)

The article makes no mention of why the account was frozen in the first place.

[–] ABCDE@lemmy.world 26 points 9 months ago

Barclays don't need a reason, they are utter shits.

[–] girlfreddy@lemmy.ca 16 points 9 months ago (1 children)

This is from a link in the main article ...

“Like the others you have featured, the bank asked us for directors’ details as part of their regulatory obligations to know their customers,” she says. “We believe that we complied with all their requests but despite that the account of 15 years was just frozen. No warning, and all our direct debits cancelled just like that.

A Barclays spokesperson says: “As part of our ongoing responsibility to help prevent financial crime, and to meet our regulatory obligations, we are required to keep up-to-date information regarding our customers’ accounts. We share a series of communications with our customers, including writing to them by post, through alert banners on our digitally active customers’ online and mobile banking, as well as reminder SMS text messages and emails, asking customers to supply us with some important information relating to their Barclays Business accounts.”