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submitted 1 year ago* (last edited 1 year ago) by dfc09@lemmy.world to c/techsupport@lemmy.world

Hi all, I just recently moved into a new house. We set our computers up side-by-side, literally 4 feet apart, and my computer has excellent (enough) Wi-Fi speeds and signal strength. Hers is pitiful. I've replaced the ISP router with my own ASUS router, connection is stronger but actual speeds are still crazy slow for hers. I've removed and replaced the antennae on her motherboard. I've reset network adaptors, disabled and re-enabled drivers, flushed all wi-fi and internet settings via command prompt. I'm so confused because she has strong connection to the router, but around 10 mbps download speeds or less. For reference, my computer gets 400 mpbs routinely.

I'm just at a loss. Is this related to her motherboard hardware? The router? The position of her computer? (It's only 4ft from mine!!!) Anybody else dealt with something like this and saw it resolved? I'm thinking our only fix before I run ethernet up here is a new pcie network card.

EDIT: Just ran speed tests, both computers have "strong" signal to the router.

Her computer got .60 mbps up, 1.3 down.

Mine got 200 up, 190 down.

UPDATE: Tried all the suggestions in the comments, swapping my network card into her rig corrected the problem. So I've narrowed it down to the network adaptor in her motherboard. She says she didn't remove the antennae during the move she they may have gotten damaged.

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[-] AwkwardPenguin@lemmy.world 2 points 1 year ago

Haven't used Windows in a while but it could be configuration software related.

Some tryouts

  • Try using a bootable 'clean' windows or Linux version to compare.
  • Make sure network isn't limited by metered data
  • Try different wifi bands. Some cards don't work well with ranges of frequency bands.
  • Hardware compare your network card to hers on a comparison website
  • google her network card to find out restrictions on network

It looks as if your wifi routers is just fine. Its as if communication back and forth is not great enough hence my tryout options.

Good luck!

[-] dfc09@lemmy.world 1 points 1 year ago

She's gonna be pissed if I wipe any of her data, unfortunately l, she's not big on reorganizing the computer haha, I'll try your other suggestions before a clean wipe.

(Yes I know we can back up, use a different boot drive, etc, she's finicky, it took me years to get her to move her data from her ancient laptop to this desktop)

[-] mlk6450@lemmy.world 3 points 1 year ago

You could run a bootable Linux USB stick and test the internet from there. Then you could determine if the issue is software or hardware related. Live USB sticks require no installation and run separately from your installed OS on your internal storage. I.e., it wouldn't mess up her files at all.

[-] dfc09@lemmy.world 1 points 1 year ago

Ok, good point. I'll give her a shot, I think I have mint kicking around on an SD card, it'll be fun lol

this post was submitted on 19 Jul 2023
10 points (100.0% liked)

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