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70,000 ATT customers are without service across the US
(arstechnica.com)
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this post was submitted on 22 Feb 2024
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Honestly, that makes sense. Outage reporting service is nice to have. A way to pay your bills is a requirement. They clearly have different SLAs.
The other commenter said "bill", but you added the S. I got the impression that you could log in to pay your AT&T bill and nothing else. And if the service being billed for is down, maybe it's ok if people don't pay that particular bill right away...