this post was submitted on 27 Mar 2024
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I'm giving them a year until lifetime licenses start to mean nothing. (slrpnk.net)
submitted 7 months ago by tsugu@slrpnk.net to c/memes@lemmy.ml
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[โ€“] BreakDecks@lemmy.ml 13 points 7 months ago (1 children)

It looks like you can just ship the pen to them and request a repair or replacement. Maybe just ignore whatever the customer support rep said and follow this instead: https://www.franklin-christoph.com/pages/warranty

[โ€“] TwinTusks@bitforged.space 3 points 7 months ago

It never dawned on me that I can just ship it. I always tend to contact customer service before doing anything.

Anyways I have moved to a new country, it is kind of costly to ship a pen internationally (I am also afraid it'll get lost somewhere since it's such small package), added the uncertainty of they (Franklin-Christoph) would honor it, I am quite hesitant to do it.