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I have heard that they do this but in about 2 years of having mine and doing nothing out of the ordinary they have left it alone. There was even a decent chunk of time where it was just sitting there idle. I have heard people say that having a credit card on file helps but I have never had any form of payment on file nor ever purchased anything from them.
These days I just have uptime kuma on it.
I've had mine since Nov 2020, no issues with deletion. I think the trick is to have a CC on file or be charged at least one. I know I generated a few storage charges, ended up paying less than $2 but I think that has classified me as a 'paying customer'. However I would recommend always being prepared for eventual deletion. Make backups, record your process for setting things up so you can switch to a different provider should the worst happen.
And just like other posters, don't keep anything you can't lose on it. I keep my matrix homeserver there but have a backup and some other containers that if they get lost, no biggie. I've only had mine for ~6mos or so but haven't had any issues.