this post was submitted on 28 Apr 2024
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231
Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)
submitted 6 months ago by MichaelTen@lemmy.world to c/technology@lemmy.world
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[–] TheOctonaut@mander.xyz -2 points 6 months ago (1 children)

How you react to information that challenges your assumptions is a very good indicator of your ability to contribute to society in general.

https://liveops.com/contact-center-industry/companies-onshoring-customer-service/

https://newsroom.bt.com/bt-completes-100-onshoring-of-customer-service-calls-to-the-uk-and-ireland-to-deliver-personal-and-local-customer-service/

https://www.telegraph.co.uk/business/2017/03/13/vodafone-bring-thousands-call-centre-jobs-back-uk-soil/

https://www.cio.com/article/238869/why-outsourced-call-center-roles-are-coming-back-onshore.html

https://www.ispreview.co.uk/index.php/2020/03/covid-19-virgin-media-onshoring-brings-500-jobs-back-to-uk.html

[–] Deceptichum@sh.itjust.works 5 points 6 months ago* (last edited 6 months ago) (1 children)
[–] TheOctonaut@mander.xyz -4 points 6 months ago (2 children)

Do you understand that providing some examples of the opposite doesn't show "all"? Your goal is supposed to be proving the examples I gave wrong, not adding new examples, because I'm not the one that said "all". So what we've learned today is that different companies are doing different things and that blanket uninformed statements don't contribute to anything. Cool. You good?

Oh and if you want to use the ampersand for etc you don't need the t. Ampersand is "e" and "t" together! I hope I've helped whatever goal you had in choosing to write "&tc".

[–] Deceptichum@sh.itjust.works 6 points 6 months ago* (last edited 6 months ago)

My goal is to show that anyone can post links to news articles.

Unless you’re going to post some in-depth pubmed study or other reputable source of knowledge that shows categorically that the new norm is companies no longer outsourcing their call centres in favour of domestic ones - I will continue to think the default action these days is, as it has been for the past 2 decades now, outsourcing to cheap labour.

I don’t need to engage with them to know nothing has changed in this regard. Capitalism prides itself on seeking the lowest cost option at the expense of the consumer.

[–] VirtualOdour@sh.itjust.works 1 points 6 months ago

I didn't know who to side with but you've switched to a deceptive argument so I'm not giving you thy benefit of thy doubt anymore.

It's very clear he's using common English usage of all to mean significant majority, pretending not to understand this and trying to win on semantics makes it seem like you're an untrustworthy orator.