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It has been years since I tried Cricket, but back then they wanted to charge $5 to pay your bill unless you did it a very particular way. I think it was either pay by check or enroll in auto pay. Plus they had fees for a bunch of other stuff. They charged me $5 on my bill once because I went to the store to ask questions about my bill. Maybe they're better now, but I would never try again to find out. Plus the actual service was awful. There were dead spots all over my city.
Yeah dont get me wrong. Theres a reason i moved to crickett but havent moved the rest of my family yet, though most of the savings come with multiple accounts.
Like I said i dont like their onboarding process, having to use a burner account/number to get started, then setup an actual account. I also dont really trust their security, specifically with porting and IMEI etc.
That said, their billing is pretty straight forward. Its x dollars a month (60 for my plan) and if you do autopay they will credit 5 bucks. Like I said though, i had a -65 dollar balance, so unsure why i was even charged, i had a credit. And their support is total dogshit. LIke call at noon on a tuesday and still wait 45 minutes through 4 queues to talk to someone that just wants you off the line.
But their billing is pretty straightforward.
I guess they switched it around. They used to quote one price and then bump that price by $5 when you went to pay it unless you agreed to auto pay. That rightfully pissed a bunch of people off, so now they quote the real price and then say it's a $5 discount to do auto pay. It's the same end result, but a pretty big difference in perspective for the customer.
Yeah definately. I ever did like the “get a discount for allowing us to auto debit you” thing.
I have a pretty solid credit provider now that will just reject charges if I ask within reason though.
It's because they deal with a lot of higher credit risk customers, or at least they used to. When I used them they were cheaper and didn't require a credit check. Everyone else required one, so everyone with bad credit went to Cricket. So they really want the authorization to just take the money they're owed. I tried them out because I liked the idea of a flat fee every month and nobody else was doing that at the time. But the customer service experience was so bad that I went back to TMobile after 2 months.
I mean I get that. I’ll be honest and say if service works so that I don’t have to call, I’m fine. Hell I have to deal with Comcast who has notoriously bad customer service. They are one of the few even now that will let you onboard with a gift card, essentially anonymously if you wanted. So there is that too.
My biggest complaint is the spam text messages and the att passport/boingo wifi thst I can’t tell my phone to not connect to. The latter may be a deal breaker.