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You are probably on the right track. Docks have their own limitations on resolution and frequencies, and that might be your chokepoint.
I had a dock for work that only let me do two monitors at 1080 or one at 1440 and the other at 800. They replaced it with a newer dock and now borth are set to 1440.
Well sure yes - but the dock works flawlessly on Windows, so it can't be some inherent hardware limitation.
Hardware isn't the only limitation. The firmware could have less compatibility with linux as well.
Updating the firmware might be a possibility.