I've witnessed similar corporate screwups from the inside, I know the greed and political games and misaligned incentives that allow for such an obviously and catastrophically badly scoped project to be pushed dead-on-arrival in production, against the advice of literally anyone with a pair of eyes and literally any honesty.

Intellectually, I understand. Yet my heart doesn't, because it refuses to believe the sheer amount of collective stupidity and outright malice at every level of management, consistently for years on end, required to achieve these outcomes. How anyone can sleep at night with "Product Manager for New Outlook" on their resume is beyond me.

They also ditched PST file support.