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I currently work as Helpdesk analyst for a company that produces projectors. I am on the NOC that field technicians call into for any assistance. I would describe my job as having some elements of network, software, and hardware troubleshooting. Ultimately with my end goal I want to get into cybersecurity and be on a SOC somewhere. To achieve that I am working on my Net+ and building a home lab with some hardware I have to practice building a virtual network. Eventually I want to develop my coding skill and get my Sec+ and other certs. What are the opinions of those who are in both industries and any advice?

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[-] Clydesdalecrusher@programming.dev 1 points 3 months ago* (last edited 3 months ago)

How’d you get into IT? I feel like my path into computer work has been a bit unorthodox. I have a political science degree but no college experience with cs just otj experience. It feels like having my background definitely helps on the soft skills just may be a bit of hindrance compared to those with cs degrees.

[-] sylver_dragon@lemmy.world 1 points 3 months ago

I just kinda "fell" into IT. In terms of college, I hold an Associates Degree in Math/Science from a community college; so, slightly more than nothing, but only just. I was very lucky in that my father spent an insane amount of money in the early 80's to buy a computer and then turned me loose on it. I was doing simple programming in GW-Basic by the time I was a teenager and got pretty good at making boot disks to play games. I just became that kid who "knew computers". After leaving college, a friend of mine convinced me to put a resume in at the company he worked for. They needed a computer tech and I fit the bill. From there it was a long sequence of job hops every 3-5 years until I ended up as a sysadmin dealing with mostly Windows systems, Active Directory, Exchange and SQL. Plus, anything else which just needed someone to "figure it out". That eventually landed me at a gig working as a sysadmin at a US FedGov site (which is why I got my CISSP). There I often worked closely with the cybersecurity team, as they would need stuff done on the domain, and I would get it done. When they had an opening on their team, they did everything short of drag me into the office to apply for that spot. I worked in cybersecurity for that site until a bit after the COVID pandemic when I got a message on LinkedIn about a "FULLY REMOTE" (yes, the message put that all in caps) position. I was curious and applied. I now work from home, reading other peoples' email and trying to keep the network secure for a Fortune 500 company.

The best advice I can offer is: keep learning and never be afraid to just try.
A lot of my career is based around "oh shit, it's broke. Here sylver_dragon, you figure it out." I loved logic puzzles as a kid and now I basically do them for a living. I would also recommend nurturing professional relationships and don't burn bridges you don't need to. That friend, who got me my first IT job was also pivotal, about a decade later, in getting me to apply to a different company he worked for at the time. When I put my resume in, it passed through the hands of several different people, people whom I had worked with at that first job. Between my performance and them knowing what type of person I was, everyone one of them said, "yup, hire this guy". Having good working relationships now can pay a lot of dividends in the future.

[-] Clydesdalecrusher@programming.dev 1 points 3 months ago

I see, that honestly sounds like a pretty natural way get into IT. I have basically had a computer since I was in kindergarten and one parent had a MacBook while I had a windows computer. I am thankful for that because I’ve noticed that I’ve always been a bit more savvy than average people. Hearing stories like yours definitely makes me confident that I can still get really far without a CS degree.

Thankfully I’ve kept in good touch with all my past colleagues so hopefully it will work for me like it did with you.

this post was submitted on 12 Jun 2024
37 points (97.4% liked)

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