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this post was submitted on 17 Jun 2024
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Asklemmy
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Everything works fine in edge. Only Firefox has issues.
Users don't care why that is. If their app doesn't work they won't use this niche browser that very few people use.
Funny, we get more complaints about DuckDuckGo browser than anything else, and that's one of the few we don't test on. I know this because I make it a point to have someone from CS tell me about consistent pain points users are having. I wonder how many complaints about Firefox not working your customer service team is getting daily and you just don't hear about it because they've been told to tell users "just say Firefox isn't a supported browser and to try installing Chrome."
You should ask someone in CS. Whichever agent bullshits the least (not the manager) - you might learn something.
Almost 3/10 people accessing your sites are using Firefox. All those "images not loading right or whatever" are probably blatant to them, making them think "wow, what an absolute shit website."
3 out of 10.
Im grateful for you suggestions and your calls for me to learn something. I'm sure they are well meaning and not as patronising as they sound at first.
The facts are : we don't get many Firefox users. As far as we know most things are functional if not 100% visually correct. We don't tell anyone not to use Firefox. I personally have stopped using Firefox because of broken apps (not mine specifically).
I don't need to defend my position here. I don't care why apps are not working, they just aren't and I need them. Anyone can scream and cry how this is not firefoxes fault - nobody cares while the apps still aren't running.