this post was submitted on 28 Jun 2024
1007 points (97.2% liked)
Technology
59161 readers
2133 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Exactly.
Fortunately, my company doesn't put ads in our product because it's essentially a B2B product and customers pay a lot to use it, and our product being unusable could cost individual customers potentially millions if it blocks their day-to-day activities (we deal with regulations). We do use spyware though (e.g. fullstory), which makes sense given that lens, since being able to solve problems before they report them has a lot of value for our customers. If we did anything unethical, I would push back and potentially quit, since I'm not interested at all in manipulating customers (ads, dark patterns, etc).
I don't think the tools we use to catch issues in the field make ethical sense in other contexts though. So yeah, I block a lot of the stuff we use in our product, and we don't do anything to actively counter blocking in our app either (if you block it, you don't get the pre-emptive bug-fixing).