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Google’s Repair Policy Is Broken
(www.wired.com)
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this post was submitted on 07 Jul 2024
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Google is broken, they have had no end user service for many years.
I think you can get service if you are a government or large company.
Their customer service first fucked me back in the Nexus 4 days.
I was poor and didn't have the money to buy a new phone for their RMA program and then wait for the money to be returned.
I was told there was no way to send in the old phone first. I had to buy a new one and then send the old one in to get it replaced.
I was never able to get a fixed Nexus 4.
You're so optimistic. It depends on how you define service, they will talk to you if they're large enough, but it's still a nightmare getting them to talk to each other within google, getting support is still problematic.