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I work in a food bank and that is not what they do. We have a different food bags for different people, typically they are divided into people who have no way to cook food, people who only have access to a microwave, and people who have access to a proper kitchen.
Tin food gets given to people who have access to a microwave and if they need one they can even get a tin opener. Although we seem to give 10 openers to the same same 12 people again and again I have no idea what they're doing with them but we have hundreds of the damn things.
Once they've picked up that bag they can then go to the tables and pick up extras that they like. The bags will contain things like tin soup and pasta, assuming they have access to cook it, and then they can put in fruit and vegetables as they like. There is no point giving vegetables to people who won't eat them, it's just a waste of food, so that's why it's done like that.
We have very few people who come to the food bank who literally have no way to cook food because the local church has a few microwaves that I believe they can come and use whenever they want. There's always the odd person who's just awkward though, so they get bread and peanut butter, crackers and a bit of cheese. It is rather hard to accommodate them but they are accommodated when they turn up.
The one near me either doesn't do that, or maybe they only have the "access to kitchen" bags by the time the homeless get there.
Which food bank is this because they're supposed to be registered on a list and they're supposed to behave according to a set of rules. Now there are random churches who decide to "be Christian" but do it badly. Nothing can be done about them. But if they are on the list of approved food banks they're supposed to operate according to approved rules.
I assume it's a Trussell Trust one, but they are all in churches round here, so it could be as simple as an 80 year old volunteer giving out the wrong bags...